Frequently Asked Questions
FAQ’S Cake orders
How do I order a cake?
The best way to place an order is to come in to the shop so that we can design a cake that suits your event perfectly. If you can’t make it in to the shop then please ring us or send us an email.
When do I need to place my order for a cake?
We require 10 days notice to book in a celebration cake. We can sometimes squeeze an order in with less notice so please ask and we can advise you. We can usually make an express cake with 3 days notice. Please try to give 7 days notice for cupcakes although it’s always worth asking if we can fit them if you don’t have 7 days.
Do you deliver cakes?
We don’t offer a deliver service for celebration cakes.
We can usually deliver wedding cakes although this incurs an additional charge. Our delivery rate is £20 delivery & set up fee + £2 per mile from Brown’s Cakes.
We have designed a range of cupcakes which we have special packaging for and we can send them via courier. These cost £30.50 for 9 cupcakes including delivery.
Do I need to pay a deposit?
We require a 20% deposit at the time of booking and the balance is can then be paid on collection.
FAQ’S Afternoon tea and café
Do I need to book a table?
It is always best to book a table. We only have a small seating area and it can get full very quickly.
Do I need to book afternoon tea?
We ask for 24 hours notice for Afternoon Tea bookings. If you want to come today and haven’t booked in give us a ring and see if we can accommodate you. We will if we can!
How long will I have the table for?
A booking usually reserves your table for an hour and a half. If nobody has booked your table after you you are free to stay as long as you please.
Can you accommodate special dietary requirements?
If we know in advance we can accommodate gluten free and vegetarian options.
Please inform us if you have any allergies so that we can try to accommodate you.
All the meat we use is halal.
When is the café open?
We serve food and drinks on Tuesday – Saturday.
Our opening times on these days are:
Tuesday 10am-4pm
Wednesday 10am-5pm
Thursday 10am-5pm
Friday 10am-5pm
Saturday 10am-3pm
We take last orders for food and drinks 1hour before closing.