Frequently Asked Questions

FAQ’S Cake orders

How do I order a cake?

The best way to place an order is to come in to the shop so that we can design a cake that suits your event perfectly. If you can’t make it in to the shop then please ring us or send us an email.

When do I need to place my order for a cake?

At busy times we may need a few weeks notice to book in a celebration cake. We can sometimes squeeze an order in with less notice so please ask and we can advise you. We can usually make an express cake with 7 days notice. Please try to give 7 days notice for cupcakes although it’s always worth asking if we can fit them if you don’t have 7 days.

Do you deliver cakes?

We don’t offer a deliver service for our cakes.

Do I need to pay a deposit?

We require a 20% deposit  at the time of booking and the balance is can then be paid on collection.

FAQ’S Afternoon tea and café

I’m sorry we no longer serve afternoon teas. We occasionally do seasonal takeaway afternoon teas which we advertise on social media.

What are your opening times?

Our opening times on these days are:

Monday Closed
Tuesday Closed

Wednesday     10am-5pm

Thursday         10am-5pm

Friday              10am-5pm

Saturday          10am-1pm

What is your complaints/refund policy?

Complaints/Returns policy:

We aim to provide high standards, in the unlikely event that you are unhappy with anything please let us know.

If the complaint is about a product we need the product returned so that we can fully investigate. Please return products quickly and store in an airtight container.

We aim to resolve issues quickly but may need to consult with staff that do not work every day so it might take a few days to investigate. We do aim to resolve complaints within 7 days.

Complaints should be made either:

In person

By phone (01706 750566)

By email (info@brownscakes.co.uk)